Privacy Policy

We respect your privacy and thank you for the trust you place in us. Based on trust and transparency, in this Privacy Policy we clearly explain who we are, for what purposes we may use your data, how we treat it, who we share it with, how long we keep it, as well as ways to enter into contact us and exercise your rights.

We want you to feel confident that your personal data is safe with us, as we will always be committed to protecting your privacy, and we take our responsibilities with regard to the protection of your personal data with great seriousness and commitment.

The use and protection of the Customer's personal data that are under the responsibility of Leadersdream, unip. Ltd. comply with the provisions of EU Regulation 2016/679.

1. Who is responsible for processing your personal data?

Leadersdream unipessoal, Lda. with NIF 516098942 and registered office Rua João Anastácio da Rosa, nº 9, Redondo - Portugal, hereinafter Sophia, responsible for the processing of personal data in compliance with the General Data Protection Regulation.
For questions related to the processing of your personal data, we will be available to help you via the following email: sophiabijuteria@gmail.com

2. What personal data can we collect?

In this Privacy Policy, the term “Personal Data” is summarized as a set of information related to you, which allows us to identify you, directly or indirectly. Personal data may include, for example, your name, tax identification number, contact (physical or electronic), transactions and interactions with us.

Sophia may collect the following personal data:

1. Customer data – name, address, telephone, email, date of birth, gender and signature;
2. Customer data – email – when you subscribe to our newsletter;

III. Customer data – name and tax identification number – when purchasing our products or services;

1. Data from users with online purchases:
2. User identification data – name, email, address, tax identification number – when making an online purchase;
3. Customer data for home deliveries – name, address, postal code, telephone number, email, purchase details – when requesting home delivery of the purchase made.

VII. Customer data for after-sales services – name, address, postal code, telephone number, email, purchase details, item warranty – when requesting the repair/repair of an item or making a quality complaint;

VIII. Email or chat data for remote contacts – when you contact the Customer support team.

3. How and why does Norte Moda use my personal data?

We use your personal data for the following purposes:

1. Marketing – to inform you about news and offers that may be of interest to you;
2. Transaction management – ​​for issuing invoices for the acquisition of goods and services;

III. Home deliveries – so we can deliver your purchases to your home;

1. Customer support contacts – so that we can provide you with support service, before, during and after the sale;

4. How long do we keep your personal data?

We keep your personal data for as long as necessary to comply with the law and the objectives in point III. Once the maximum retention period has been reached, your personal data will be anonymized or securely deleted.

The most relevant retention periods are as follows:

1. Marketing – If you are a customer or subscriber to the Newsletter, we retain your data for 3 years after your last purchase, otherwise the retention period is 1 year, after the last reaction to our communications (e.g. opening an email, between others);
2. Transaction management – ​​we retain your data for a period of 3 years;

III. Home deliveries – we retain your data for a period of 3 years;

1. Customer support contacts – a record of your written interactions over 3 years;
2. Guarantees and after-sales support – we retain your data for a period of 3 years;

5. Who can we share your personal data with?

Sophia may communicate your personal data to third parties, such as service providers, namely companies involved in the purchasing process and billing management, transport and storage that help us provide a good service.

Sophia resorts to subcontracting reputable service providers, who may process Customer data exclusively for the purposes established by us, complying with legal standards on the protection of personal data, information security and other applicable standards. These companies are only provided with the personal data necessary to provide the requested services in question.

When required by law, we may have to transfer your personal data to regulatory authorities or third parties, in which case our control over how your data is protected is limited.

6. How do we protect your personal data?

We have several security measures for the information collected, based on best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing improper use, unauthorized access and disclosure, its loss, its improper or inadvertent alteration or its unauthorized destruction. In matters of information security, we assume the same commitment to continuous improvement as we do in our daily activities.

We therefore highlight the following measures:

1. Restricted access to your personal data only by those who need it for the purposes set out above;
2. Storage and transfer of personal data only in a secure manner;
   III. Protection of information systems through devices that prevent unauthorized access to your personal data;
   IV. Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
   V. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;
   SAW. Redundancy of equipment for storing, processing and communicating personal data, to avoid loss of availability.

When required by law, we may have to transfer your personal data to regulatory authorities or third parties, in which case our control over how your data is protected is limited.

7. Why do we use cookies and how do we guarantee your privacy?

Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies allow us to improve the performance and browsing experience of our users, making it possible to store and retrieve information about their browsing habits in order to personalize browsing according to their preferences.

The cookies that Sophia collects do not allow the user to be identified, they only store generic information, namely the form and/or location of access and the way in which they use the Websites. Cookies only retain information related to your user preferences.
These are the types of Cookies we use at www.sophia.pt

I. Session cookies: temporary cookies that remain in the browser's cookie file until the web page is abandoned, meaning that no record is left on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns. Session cookies allow us to improve the content and usability of the website.

II.Analysis cookies: These are those that are well processed by us or third parties and allow us to quantify the number of users and carry out statistical measurement and analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the provision of products or services that we make available to you.

III. Advertising cookies: These are those that are well processed by us or by third parties, allowing us to more effectively manage the supply of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your browsing profile.

If you prefer not to allow cookies, you can disable cookies in the browser you use, but you should bear in mind that this may prevent some web pages from being displayed correctly.

All browsers allow the user to accept, refuse or delete cookies by selecting the browser's advanced settings. Cookies can be configured in the “options” or “preferences” menu. You should, however, bear in mind that deactivating cookies may prevent some web services from functioning correctly, which may partially or completely affect your navigation on the website.

8. How can I exercise my Personal Data Protection Rights?

In certain circumstances, you have the right to access or request from us:

1. Additional information about our use of your personal data;
2. Your personal data;

III. That we transmit your personal data that you provided to us to another entity;

1. Updating your personal data;
2. The erasure of your personal data;
3. Not to be subject to individual and automated decisions;

VII. Opposition to the processing of your personal data;

VIII. Limiting the way we use your personal data while correcting it or clarifying any doubts about its content or its use;

1. The provision of a channel so that you can contest decisions that were based on your personal data.

You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data.

The exercise of these rights is excepted when your personal data is used to safeguard the public interest, particularly in cases of detection and prevention of crimes.

To exercise your personal data protection rights or whenever you have any questions about the use we make of your personal data, contact us via email at sophiabijuteria@gmail.com

You can also contact our Data Protection Officer – Data Protection Officer – via email at sophiabijuteria@gmail.com

If you are not satisfied with the way we use your personal data or with our response to your request to exercise your rights, you can lodge a complaint with the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º, 1200-821 Lisbon – Telephone: +351 213928400 – Fax: +351 213976832 – Email: geral@cnpd.pt .